Catford Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Catford Man and Van provides removal, transport and related services to domestic and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or organisation requesting the services.
Services means any removal, man and van, transport, loading, unloading, packing, storage or related services supplied by Catford Man and Van.
Goods means the items that the Customer requests to be moved, transported, stored, packed or otherwise handled.
Vehicle means any vehicle used by Catford Man and Van in the performance of the Services.
Scope of Services
Catford Man and Van provides man and van and removal services, including collection and delivery of household or commercial items, local moves and related services. The exact scope of each job will be set out in the booking confirmation. The Customer is responsible for ensuring that the service description matches their requirements before confirming the booking.
Any additional services requested on the day of the move, or any variations to the agreed scope, may be subject to additional charges. Catford Man and Van reserves the right to refuse services that fall outside its normal operations or that breach safety, legal or regulatory requirements.
Service Area
Catford Man and Van typically operates within a primary service area that includes Catford and surrounding districts, with regular work across London and to and from nearby towns and cities. Longer distance jobs can be undertaken by agreement at the time of booking. Any distance-related charges or travel time will be made clear in your quotation or booking confirmation.
Parking, access conditions and any local restrictions within the service area remain the responsibility of the Customer. The Customer must ensure that suitable access is available for the Vehicle at both collection and delivery addresses and that any necessary parking arrangements or permits are in place.
Booking Process
Customers may request a quotation by providing details of the addresses, access conditions, number and type of items, preferred dates and times, and any special requirements. Quotations are based on the information supplied and are not binding if that information later proves to be inaccurate or incomplete.
A booking is only considered confirmed when Catford Man and Van has accepted the request and provided a booking confirmation. The Customer is responsible for checking that the details in the confirmation, including dates, times, addresses and charges, are correct. Any discrepancies must be raised immediately.
Catford Man and Van may require a deposit or full prepayment to secure a booking. If a deposit is required, this will be communicated at the time of booking. If the requested date or time is not available, an alternative will be offered where possible.
Customer Responsibilities
The Customer must ensure that:
All information provided at the quoting and booking stages is accurate and complete, including the nature and quantity of Goods, access details, floor levels, lift availability and any items requiring special handling.
All Goods are properly packed and ready for transport unless packing services have been expressly agreed as part of the booking.
Any fragile, valuable or delicate items are clearly identified and, where necessary, appropriately protected.
The premises at both collection and delivery points are safe for workers, with clear pathways and no hazardous conditions.
All necessary permissions have been obtained from property owners, building managers or neighbours, where applicable.
Access, Parking and Restrictions
The Customer is responsible for arranging suitable parking for the Vehicle, including obtaining any permits and paying any local parking charges. If safe and legal parking cannot be arranged within a reasonable distance, Catford Man and Van may refuse to carry out the Services or may charge for any extra time required to load or unload from a more distant location.
Any fines or penalties incurred as a direct result of the Customer giving incorrect instructions, failing to provide permits, or instructing the driver to park unlawfully may be charged to the Customer.
If there are restrictions such as narrow roads, low bridges, limited vehicle heights, or specific building rules about moving times, these must be disclosed at the time of booking. Additional charges may apply if extra labour, shuttling of goods, or smaller vehicles are required as a result of access issues.
Payments and Charges
Charges may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. Any estimated duration provided is not a guarantee and may vary depending on factors such as access, traffic, the quantity of Goods and unforeseen circumstances.
Payment terms will be confirmed in your booking confirmation. Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move. Catford Man and Van reserves the right to require full payment in advance for certain jobs, such as long distance moves or larger removals.
If payment is not made when due, Catford Man and Van may refuse to release Goods, delay or suspend Services, or charge interest on late payments. Any additional costs caused by late payment, including storage or redelivery charges, will be payable by the Customer.
Additional charges may apply for:
Work outside normal hours where not previously agreed.
Waiting time caused by delays outside the control of Catford Man and Van, such as delayed key release or building access.
Additional items or services not included in the original quotation.
Extra handling of heavy, bulky or unusual items not disclosed at the time of booking.
Cancellations and Amendments
If the Customer needs to cancel or amend a booking, notice must be given as soon as reasonably possible. The following cancellation terms will normally apply unless different terms are stated in your booking confirmation:
Cancellations made more than 7 days before the scheduled service date may be made without a cancellation fee, although any non-refundable costs already incurred may be charged.
Cancellations made between 7 days and 48 hours before the scheduled service date may incur a cancellation fee of up to 50 percent of the quoted price.
Cancellations made less than 48 hours before the scheduled service date may be charged at up to 100 percent of the quoted price, particularly where labour and vehicle time have been reserved and cannot be reallocated.
Rescheduling a booking is subject to availability and may be treated as a cancellation if requested at short notice. Catford Man and Van reserves the right to cancel or rearrange a booking due to events outside its reasonable control, including vehicle breakdown, staff illness, severe weather, safety issues or legal restrictions. In such cases, liability will be limited to a refund of any amounts paid for the affected Services or rescheduling by mutual agreement.
Customer Property and Packing
Unless otherwise agreed, the Customer is responsible for packing and protecting all Goods before the move. Catford Man and Van accepts no liability for damage to items that are inadequately packed, inherently fragile, or already damaged before the move.
The Customer should remove or securely fix any loose parts, such as shelves, glass panels, cables and detachable components. Appliances must be properly disconnected and drained in accordance with manufacturer instructions before transport.
Catford Man and Van is not responsible for the contents of drawers, cupboards, wardrobes or other containers unless packing has been expressly included in the Services. Items of high value, sensitive documents, money, jewellery and similar valuables should not be included in general loads.
Prohibited and Restricted Items
The Customer must not include in any consignment:
Explosives, firearms, ammunition or weapons.
Flammable, corrosive or hazardous substances, including gas cylinders, fuel, chemicals or solvents.
Live animals, plants requiring special conditions, or perishable food items likely to deteriorate.
Illegal goods or any items whose possession or transport is unlawful.
If any such items are presented for transport without prior written agreement, Catford Man and Van may refuse to move them, may dispose of them, or may take any other action required by law. The Customer will be responsible for any loss, damage or expense arising from a breach of this condition.
Waste Regulations and Disposal
Catford Man and Van operates in accordance with applicable waste and environmental regulations. The Company is not a general waste disposal service. Any removal of waste items must be agreed in advance, and only permitted items will be taken.
Catford Man and Van will not remove or dispose of hazardous waste, including chemicals, oils, asbestos, clinical waste or any material controlled by specialist regulations. Customers are responsible for arranging appropriate licensed disposal for such items.
Where the Services include collection of unwanted items for disposal or recycling, these will be taken only to authorised facilities. Additional charges may apply depending on the nature and quantity of items, disposal fees and travel distance.
Liability and Limits of Responsibility
Catford Man and Van will exercise reasonable care and skill in providing the Services. However, liability for loss or damage is subject to the following conditions and limitations.
Catford Man and Van will not be liable for:
Normal wear and tear, minor scratches or scuffs arising from handling and transport.
Loss or damage to items that are fragile, poorly packed, or where pre-existing damage is present.
Loss or damage arising from inaccurate information provided by the Customer, including hidden defects in property or Goods.
Indirect or consequential losses, including loss of profit, loss of business, or emotional distress.
Any loss caused by events beyond reasonable control, including but not limited to severe weather, road closures, accidents not caused by Catford Man and Van, public disturbances or acts of authorities.
Where liability is established for loss of or damage to Goods, it may be limited to a reasonable cost of repair or replacement, taking into account the age and condition of the item. Total liability in respect of any single job may be capped at an agreed amount, which will be notified to the Customer where applicable.
The Customer must inspect Goods and property as soon as reasonably possible after completion of the Services and notify Catford Man and Van of any apparent loss or damage without undue delay. Failure to do so may affect the ability to investigate and resolve any issues.
Insurance
Catford Man and Van maintains appropriate insurance in connection with the operation of its vehicles and services. This does not replace the need for the Customer to hold their own contents or business insurance where appropriate.
Customers with particularly valuable items are strongly advised to ensure they are properly insured for removal and transit. Catford Man and Van will not be responsible for any shortfall where the value of Goods exceeds any applicable liability limit or where cover is excluded by insurers.
Delays and Missed Appointments
Catford Man and Van will make reasonable efforts to attend at the agreed time, but timing is not guaranteed. Traffic conditions, previous jobs, road incidents or other factors may cause delays. Where possible, the Customer will be informed of significant delays.
Catford Man and Van accepts no liability for losses arising from delays or missed appointments beyond any reasonable control. If a delay is directly caused by Catford Man and Van and prevents completion of the job on the agreed date, liability will be limited to a reasonable proportion of the charges for the affected Services or a re-arranged appointment by agreement.
Complaints and Dispute Resolution
Any concerns about the Services should be raised with Catford Man and Van as soon as possible so that they can be addressed promptly. Complaints should provide full details of the issue, including dates, addresses and a description of any alleged loss or damage.
Catford Man and Van will investigate complaints in good faith and seek to resolve them through discussion with the Customer. Where agreement cannot be reached, the parties may consider independent advice or other forms of dispute resolution as appropriate.
Data Protection and Privacy
Catford Man and Van will collect and process personal data only as necessary to provide the Services, manage bookings and comply with legal obligations. Personal information may include names, addresses, contact details and details of the job.
Information will be kept secure and retained only for as long as required for these purposes or as required by law. Catford Man and Van will not sell personal data to third parties. Limited data may be shared with third parties only where necessary for the performance of the Services or compliance with legal requirements.
Changes to Terms and Conditions
Catford Man and Van reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that specific job. Continued use of the Services following any changes will constitute acceptance of the revised Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Catford Man and Van.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but this shall not affect the validity and enforceability of the remaining provisions.
Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and Catford Man and Van in relation to the Services. No other statements, promises or representations shall have any force or effect unless expressly agreed in writing.
