Privacy Policy - Catford Man And Van

Catford Man And Van is committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, store, share, and protect personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all Catford Man And Van customers in the area, including anyone who enquires about, books, or receives our moving, delivery, or transport services.

1. Who We Are

For the purposes of data protection law, Catford Man And Van acts as the data controller for personal information we collect and use in connection with our services. This means we decide why and how your personal data is processed. We take our responsibility seriously and only use personal data where we have a valid legal basis to do so.

2. Personal Data We Collect

We may collect and process the following types of personal information:

Identity details such as your name and title
Contact details such as telephone number, email address, and service address
Booking and service information including moving dates, property details, inventory notes, and service preferences
Payment information such as billing records and transaction confirmations
Communication records including emails, messages, and phone call notes
Operational data such as access requirements, parking information, and delivery instructions
Technical data if you interact with any digital systems, including basic device or usage information

We generally do not collect special category data unless it is strictly necessary and you have chosen to provide it, or we are required to process it for a specific legal reason. Where possible, we avoid collecting unnecessary information.

3. How We Collect Personal Data

We collect personal data directly from you when you:

Request a quote or make an enquiry
Book a service or provide moving details
Communicate with us by phone, email, text, or other means
Provide instructions relating to access, pickup, or delivery
Make payments or request an invoice

We may also receive data from third parties where this is necessary to deliver our service, such as from a person acting on your behalf, a property manager, or another business involved in the move. In all cases, we only process the information needed for the relevant purpose.

4. How We Use Personal Data

We use personal information for the following purposes:

To provide quotes and manage bookings
To deliver removal, transport, and related services
To contact you about your booking or service
To process payments and maintain accounting records
To manage customer support and complaints
To meet legal, tax, and regulatory obligations
To protect against fraud, misuse, or unlawful activity
To improve our operations, scheduling, and service quality

We only use your data for the purposes for which it was collected, unless we reasonably need to use it for a compatible purpose. Your privacy and trust are important to us.

5. Lawful Basis for Processing

Under GDPR, we must have a lawful basis before processing personal data. Depending on the situation, we rely on the following bases:

Contract

We process personal data where it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes preparing quotes, confirming bookings, and delivering services you have requested.

Legal Obligation

We may process data where required to comply with legal obligations, such as tax, accounting, insurance, or record-keeping requirements.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This may include managing customer relationships, maintaining service records, preventing fraud, and improving our operations.

Consent

In limited cases, we may rely on your consent, for example where it is the most appropriate basis for a specific optional use of your information. If we rely on consent, you may withdraw it at any time.

6. Data Sharing and Processors

We may share personal data with trusted third parties who act as processors on our behalf. These providers only process data under our instructions and are required to protect it appropriately. Examples may include:

Payment processing providers
Accounting and bookkeeping services
IT and hosting providers
Communication and messaging tools
Administrative support services

We may also share data where required by law, to respond to lawful requests, or to protect our rights, customers, or property. Where data is shared, we limit it to what is necessary and only for the relevant purpose.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and the nature of the service provided.

In general:

Booking and service records are retained for a reasonable period after the service is completed
Financial and invoice records are retained for the period required by tax and accounting law
Correspondence and support records are retained only as long as needed to resolve issues or maintain service history

When data is no longer needed, it is securely deleted or anonymised.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, and staff awareness procedures. While no system can be guaranteed to be completely secure, we take reasonable steps to safeguard the information we hold.

9. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These may include:

The right of access to request a copy of the personal data we hold about you
The right to rectification to ask us to correct inaccurate or incomplete information
The right to erasure in certain circumstances, also known as the right to be forgotten
The right to restriction to limit how we use your data in certain situations
The right to data portability to receive certain information in a structured, commonly used format
The right to object to processing based on legitimate interests or direct marketing
The right to withdraw consent where processing is based on consent

To exercise your rights, you may contact us using the details provided in your booking records or service correspondence. We may need to verify your identity before responding. We will respond within the time limits required by law.

10. Automated Decision-Making

Catford Man And Van does not normally use automated decision-making that produces legal or similarly significant effects on individuals. If this position changes, we will update this Policy and provide any required information about the logic involved and your rights.

11. Children’s Data

Our services are intended for adults arranging moving and transport services. We do not knowingly collect personal data from children unless it is provided incidentally as part of a service arrangement and is necessary for that purpose. If we become aware that we have collected data from a child without a valid reason, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we process personal data. Any updated version will apply from the date it is published or otherwise made available. We encourage customers to review this Policy periodically so they remain informed about how their data is handled.

13. Summary of Our Commitment

We are committed to handling personal data fairly, lawfully, and transparently. We only collect information that is relevant to providing our services, we keep it only as long as needed, and we share it only with trusted processors or where the law requires it. All Catford Man And Van customers in the area can expect their personal information to be treated with care, respect, and confidentiality.

This Policy applies to all Catford Man And Van customers in the area. By using our services, you acknowledge that you have read and understood this Privacy Policy.