Catford Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Catford Man And Van provides removal, transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear and fair framework for both parties, covering how a man and van service in Catford is arranged, paid for, carried out, and, where necessary, cancelled or adjusted. Nothing in these terms affects your statutory rights as a consumer.

In these Terms and Conditions, references to “we”, “us”, or “our” mean the service provider operating under the name Catford Man And Van. References to “you” or “the customer” mean the individual or business placing the booking, requesting the service, or otherwise accepting the quotation. These terms apply to domestic and commercial jobs unless a separate written agreement has been made. If any part of a booking is inconsistent with these terms, the written agreement will apply only to the extent that it expressly varies these terms.

A man and van service is a flexible transport service and is not the same as a full removals contract unless specifically agreed in writing. We may provide one or more vehicles, one or more operatives, packing materials, or loading assistance depending on the booking. Any estimate of time, vehicle size, manpower, or route is based on information supplied by the customer and may change if the actual conditions differ from what was described at the time of booking.

Booking Process

A booking is made when you provide the required details and we confirm acceptance of the job, usually by text, email, or another written format. Your request should include accurate information about the collection and delivery addresses, the number and type of items, access conditions, dates, preferred time windows, and whether any special handling is needed. The more accurate the information, the better we can plan a safe and efficient Catford man and van hire service.

We may provide a quotation based on a fixed price, hourly rate, or a combination of both. Any quotation is normally based on the information you supply and is not binding if the job details change materially. If the scope of work increases, such as extra items, additional stops, or difficult access, we may revise the quote before proceeding or during the job where this is reasonably necessary. Acceptance of a quote does not guarantee availability until the booking is confirmed.

It is your responsibility to ensure that the booking date, times, addresses, and item list are correct. You must also tell us in advance about access restrictions, parking difficulties, narrow stairwells, fragile goods, heavy objects, or any item requiring special handling. We may refuse to carry items that are unsafe, unlawful, improperly packed, or beyond the practical capacity of the booked service. If information is withheld or materially inaccurate, any resulting delay, extra charge, or failure to complete the job may be treated as arising from your breach of contract.

Site Access and Customer Duties

You must ensure that we have reasonable access to the collection and delivery locations at the agreed time. This includes arranging any required permissions for parking, loading bays, access codes, concierge approval, or building rules. If waiting time is caused by poor access, late readiness, missing permissions, or the absence of an authorised person, we may charge for that time at our standard rate or adjust the schedule.

Payments

Unless we agree otherwise in writing, payment is due in full on completion of the job. For some bookings, we may request a deposit, part payment, or card pre-authorisation in advance, particularly where the job requires reserved capacity or a long-distance move. Payments may be made by bank transfer, card, cash, or any other method we accept at the time of booking. If a deposit is taken, it may be non-refundable except where we cancel the service or where your statutory rights require a refund.

All prices are quoted in pounds sterling unless stated otherwise and may include VAT only if expressly confirmed. Any additional charges arising from waiting time, extra labour, bulky items, parking costs, tolls, congestion charges, stair carries, failed deliveries, additional stops, or changes requested by you during the job will be payable in addition to the original quotation. We reserve the right to pause or withhold the service if payment terms are not met, subject to any legal rights you may have as a consumer.

Where payment is not made when due, we may charge reasonable recovery costs and statutory interest where permitted by law. If a payment card is declined or a transfer fails, you remain responsible for the outstanding amount. Any discount, promotional rate, or special offer is valid only for the period and conditions stated and may be withdrawn or altered for future bookings. A receipt or invoice may be issued electronically after the service.

Price Adjustments and Waiting Time

If the actual work takes longer than estimated because of circumstances outside our control, such as unprepared items, unreported access issues, or unforeseen traffic delays affecting the booking, we may charge for the additional time or labour. We will act reasonably and keep you informed where possible before any extra cost is incurred. Customers should have all goods ready for loading at the agreed time to avoid unnecessary delays and fees.

Cancellations and Changes

You may cancel or reschedule a booking by giving us notice as soon as possible. A cancellation fee may apply depending on how much notice you give and whether we have already allocated vehicle time, staff, or other resources to the job. If you cancel at short notice, on arrival, or after work has already started, you may be charged for the full or partial cost of the service, including any travel or waiting time already incurred.

We may cancel, suspend, or reschedule a booking where it is not reasonably possible to provide the service due to adverse weather, traffic disruption, vehicle breakdown, staff illness, unsafe conditions, illegal requests, non-payment, or inaccurate information provided by the customer. Where we cancel without fault on your part, we will refund any prepaid amount for the cancelled element of the service, subject to any lawful deductions for work already carried out.

If you request changes to the booking, including a revised time, altered addresses, different service scope, or additional items, we will try to accommodate them where feasible. However, changes may affect the price, duration, vehicle size, or manpower required. No change is binding until confirmed by us. We are not responsible for missed deadlines where the customer changes the job, provides late instructions, or fails to make the required arrangements in time.

Right to Refuse or End the Service

We may refuse to carry out, or may stop, the service if we believe that continuing would create a safety risk, damage property, breach the law, or expose us to unreasonable harm. This includes situations involving aggressive behaviour, unsafe lifting, unlawful goods, or failure to cooperate. In such cases, you may still be charged for the work completed and any reasonable costs already incurred.

Liability

We will take reasonable care when handling your belongings, but our liability is limited to losses directly caused by our negligence or breach of contract. We are not responsible for indirect or consequential losses, including loss of profit, missed appointments, emotional distress, or business interruption, unless such exclusion is prohibited by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

You are responsible for making sure that items are properly packed, labelled, and suitable for transport unless packing has been expressly included in the service. Fragile items, valuables, electronics, mirrors, glass, artwork, and sentimental possessions should be packed and protected appropriately. Where items are left loose, incorrectly packed, or structurally unsound, we accept no responsibility for damage that results from their condition rather than from our handling.

Claims for damage or loss must be raised as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. You should inspect your belongings and the delivery location promptly. Any claim should include a description of the issue and supporting evidence where available. Our liability for any single item, unless otherwise agreed in writing, may be limited to the lesser of the item’s actual value, the repair cost, or the reasonable replacement cost, subject to any mandatory legal protections.

Insurance and Exclusions

We maintain insurance cover appropriate to the nature of the service, but insurance does not apply to every circumstance. We are not liable for pre-existing damage, ordinary wear and tear, items packed by you that are insufficiently protected, or losses caused by events outside our reasonable control. We also do not accept responsibility for items of exceptional value unless their nature and value have been declared in advance and agreed in writing.

Waste Regulations

Where our service includes waste removal, clearance, or disposal, both parties must comply with applicable UK waste regulations. We will only transport and dispose of waste in a lawful manner and will not knowingly accept hazardous, prohibited, or improperly described materials. The customer must accurately describe any waste to be removed and must not conceal items that require special handling, licences, or disposal procedures. We may refuse waste that appears unsafe, unsegregated, or inconsistent with the description provided.

You remain responsible for ensuring that any waste handed over is lawfully yours to dispose of and does not include items that require specialist treatment unless this has been arranged in advance. This includes, where relevant, electrical appliances, batteries, chemicals, paints, oils, sharps, tyres, asbestos, gas cylinders, fridges, and other controlled materials. If waste is misdeclared or presented in a way that creates legal risk, we may charge additional fees, end the job, or report the matter to the appropriate authority where required.

The customer confirms that any waste collection request is made in good faith and that all reasonable steps have been taken to separate recyclable, reusable, and non-recyclable items where appropriate. If waste transfer documentation, receipts, or other records are needed for compliance, we may require the customer to cooperate by providing accurate details. We reserve the right to decline any disposal request that would breach environmental law, licensing conditions, or duty of care requirements.

Illegal or Restricted Items

We will not handle stolen goods, counterfeit goods, controlled drugs, weapons, or any item that is illegal to transport, store, or dispose of. If we suspect that an item is unlawful or restricted, we may refuse the booking or report the matter where legally required. The customer accepts responsibility for ensuring that all items offered for transport are lawful and are accompanied by any necessary documents, declarations, or permissions.

General Provisions

These terms may be updated from time to time. The version in force at the time of booking will apply unless a later written variation is agreed by both parties. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force. No delay or failure by us to enforce any right will operate as a waiver of that right.

You may not transfer your rights or obligations under these terms to another person without our written consent. We may assign or subcontract parts of the service where reasonably necessary, provided that this does not materially reduce the service promised. Any notice under these terms may be given by email, text, or another written format that can reasonably be retained for reference.

Nothing in these Terms and Conditions creates a partnership, joint venture, or employment relationship between the parties. The contract exists solely for the provision of moving, transport, and related services. The headings in this document are for convenience only and do not affect interpretation.

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer’s consumer rights allow proceedings elsewhere. By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms for the provision of Catford Man And Van services.